
Richard E
Data Entry, Excel, File Conversion and Admin Support Specialist
Skills

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Werkervaring
MIS Consultant
Schools ICT Services • Fulltime
Jan 2022 - Jun 2025 • 3 yrs 5 mos
- Provided support for multiple MIS platforms including Arbor, Bromcom, and Integris - Led and assisted with system migrations and data transitions between platforms - Performed technical tasks such as software upgrades and database patching using SOLUS - Created and maintained user guidance documentation for schools and internal teams - Delivered remote and onsite support to schools, resolving complex MIS-related issues - Collaborated with cross-functional teams to improve service delivery and client satisfaction - Expanded MIS knowledge beyond SIMS, adapting quickly to new systems and workflows - Role concluded following a company merger and office relocation to Leeds; increased requirement for in-office presence made commuting unfeasible
2nd Line Service Desk Analyst
Capita • Fulltime
May 2016 - Nov 2022 • 6 yrs 6 mos
Resolved complex MIS and data issues for schools, including data errors, system faults, record accuracy, secure data handling, documentation, CRM updates and high‑quality technical support.