r
rafiahmedawan

Rafi

@rafiahmedawan
4,0(1)

IT Support Engineer L1 L2 Support Desktop Network Support VoIP Avaya Special

Pakistan
Frans, Spaans, Duits, Engels, Urdu
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am Rafi Ahmed, IT Support Engineer with experience in L1/L2 support, Microsoft Azure, M365, Intune, Entra ID, Virtual Network,rollout laptops of employees, desktop troubleshooting, networking, VoIP systems, and service desk operations.At the Call Center, I supported agents, dispatchers, and field teams by resolving system issues, managing Avaya call center technologies, maintaining switches and firewalls, monitoring servers, and ensuring stable IT operations in a high-pressure environment. I also handled VMware backups, IP assignments, new desk setups, and daily system health reporting.... Lees meer

Skills

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rafiahmedawan
Rafi
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Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Productanalyse
I will manage amazon product listings with buy box analysis pricing
VanafUS$ 10 / projectMeer informatie
Lijsten met potentiële klanten maken
I will generate niche business leads for cold calling email campaigns
VanafUS$ 15 / projectMeer informatie

Portfolio

Werkervaring

IT_Force

Senior Computer Specialist

IT Force • Fulltime

Dec 2019 - Present • 6 yrs 8 mos

• Maintain and troubleshoot IT hardware including Dell R740, R630, and HP DL380 servers. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery readiness. • Administer Avaya CM 10.0, CMS Supervisor R19, ACRA AURA Call Recorder, and Elastix PBX systems for call tracking and performance monitoring. • Perform daily server backups using PuTTY and WinSCP, ensuring data integrity and recovery • Install and configure Windows OS on servers and virtual machines to support enterprise applications. • Create and manage agent profiles, extensions, and access rights via Avaya Site Administrator. • Configure Avaya 1608‑I IP Desk Phones, manage Avaya Session Manager, and deploy One‑X Agent R2 for call center operations. • Set up and support MicroSIP softphone applications for VoIP communication in telecom and emergency call center environments. • Operate and manage Hikvision iVMS surveillance systems to ensure workplace security and compliance.

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    he gave me what i asked him

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