r
rajashree_bidya

Rajashree

@rajashree_bidya

Customer Success and Data Analytics Specialist Client Insights

India
Engels, Hindi
Sommige informatie wordt in het Engels weergegeven.
Over mij
With 10 years of experience in Customer Success and Account Management, I bring a strong understanding of customer behavior, retention, adoption, and business requirements - combined with hands on skills in Excel, SQL, Power BI and Python.... Lees meer

Skills

r
rajashree_bidya
Rajashree
offline • 

Bekijk mijn diensten

BI-analyse
I will analyze your data and create an excel dashboard with actionable insights
VanafUS$ 25 / projectMeer informatie

Portfolio

Werkervaring

Servetel

Senior Customer Success Associate

Servetel • Fulltime

Jul 2022 - May 2026 • 3 yrs 10 mos

Manage a portfolio of 103 SaaS accounts, consistently achieving 97%+ of monthly targets while driving ₹60K–₹1L+ in monthly upsell revenue through usage-based segmentation and account health analysis. Lead Quarterly Business Reviews with senior stakeholders, translating usage and health data into renewal and expansion decisions. Identify and execute upsell and cross-sell opportunities through cohort analysis, directly contributing to net revenue retention growth. Own end-to-end escalation management for key enterprise accounts, partnering directly with product and engineering leadership to resolve critical issues and shape the product roadmap.