r
ranashan929

M Zeeshan

@ranashan929

Shopify Expert

Pakistan
Engels, Urdu
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a professional, reliable, and detail-oriented Customer Support Specialist, Virtual Assistant, and Shopify Expert with 5+ years of experience supporting e-commerce and service-based businesses. I specialize in customer communication, order management, email-based support, and administrative operations.... Lees meer

Skills

r
ranashan929
M Zeeshan
offline • 

Bekijk mijn diensten

Klantenservice
I will handle customer support via email and chat professionally
VanafUS$ 20 / projectMeer informatie

Portfolio

Werkervaring

Customer Support Specialist (E-commerce & After-Sales Support)

Smedia Ventures • Freelance

Feb 2021 - Jun 2023 • 2 yrs 4 mos

Handled customer support via email and messaging platforms for Shopify and Etsy stores Responded to customer inquiries regarding orders, shipping, delivery, refunds, and returns Managed order-related issues, including address corrections, reshipments, and delivery follow-ups Provided calm, professional, and solution-oriented communication to customers Escalated complex or high-risk cases when required and followed company policies strictly Maintained accurate customer records and internal notes using spreadsheets and support tools Supported backend operations in Shopify, including order and customer management