Yousaf Junaid

VICIdial / Asterisk / VICIBOX Administrator

Zebex Global LLC • Freelance

Mar 2024 - Present • 2 yrs 2 mos

Senior VICIdial & Asterisk Specialist I have over 12 years of professional experience in building, managing, and optimizing call center systems using VICIdial, VICIBOX, and Asterisk. My expertise covers end-to-end solutions, ensuring businesses run secure, scalable, and high-performance telephony operations with continuous support and monitoring. Core Responsibilities & Skills: • VICIdial & VICIBOX Installation & Configuration: Full setup on Linux servers (CentOS, Ubuntu, Debian, opensusa), SIP trunk integration, CRM connection, and advanced IVR/dialplan configuration. • Asterisk & Dialplan Customization: Tailoring dialplans for inbound/outbound call centers, queue management, IVR scripting, and API integration. • Linux Server Administration: Server setup, performance tuning, security hardening, firewall configuration, backup, disaster recovery, and load balancing. • MySQL Database Management: Database design, query optimization, repair, migration, backup, restoration, and performance tuning. • PHP Development & Customization: Creating custom scripts, modules, API integrations, and automation tools for enhanced call center functionality. • Ongoing Support & Monitoring: Continuous technical assistance, troubleshooting, system updates, performance optimization, and long-term maintenance. Key Achievements: • Successfully implemented VICIdial/VICIBOX solutions for startups, SMBs, and enterprise call centers. • Improved call center performance, system stability, and uptime through custom dialplans, database optimization, and Linux server tuning. • Provided 24/7 ongoing support, ensuring smooth operations and fast resolution of technical issues. • Delivered scalable, secure, and fully optimized systems for high-volume call centers.