Darshan Guj

Business Operations Associate

Mayur Agency • Freelance

Jun 2025 - Present • 11 mos

Managed daily shop operations for a wholesale FMCG business with annual turnover of ₹2–3 crores, overseeing sales, customer interactions, and on-floor decision-making to ensure smooth functioning and customer satisfaction. Handled billing and accounting using Tally ERP, preparing accurate invoices, maintaining financial records, and ensuring compliance with business standards. Maintained inventory levels for a wide range of FMCG products, tracking stock movements, conducting periodic checks, and minimizing discrepancies or stockouts through proactive management. Managed credit accounts and bill recovery processes, following up with clients on outstanding payments, negotiating settlements, and improving cash flow through timely collections. Contributed to overall business efficiency by resolving operational challenges, supporting supplier coordination, and implementing practical improvements in day-to-day processes.