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Fiverr Pro
Nederlands
$
USD
James B.
@red10182425
Professional Sales and Marketing Communications Coach
Filippijnen
Engels
Over mij
With 17 years of experience in sales, communication, and business development, I help businesses improve conversations, increase conversions, and strengthen customer retention.
I specialize in sales scripts, objection handling, rebuttal strategies, AI-powered content, and persuasive business communication.
As founder of RED Online Institution, I create practical, high-impact communication systems that turn inquiries into paying clients while helping businesses grow with confidence, professionalism, and stronger customer engagement.
Skills
James B.
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Strategie en planning
I will create objection handling scripts to help close more sales
Portfolio
Werkervaring
B2B Renewals and Retentions Specialist
Virgin Media O2 • Fulltime
Dec 2023 - Present • 2 yrs 5 mos
- Highest point of escalation to decide what kind of remedy should subscribers get. - Communicatee's with Virgin Media O2's Internal Clients to fulfill remedies given to subscribers. - Handles calls about phone service contract renewals, upgrades and cancellations. - Able and Capable of saving the customer from cancelling thru retention and do suggestive selling for alternate options for the subscription. - Responsible on processing necessary documents / supporting papers towards B2B consumer remedy. - Responsible on pitching and selling Virgin Media O2's Products and Services aligned to UK's Financial Conduct Authority and Data Privacy Act.
Tier 3 Case Manager - Voice of Customer (VOC) Samsung Electronics Australia (SEAU)
Samsung • Fulltime
May 2024 - Dec 2024 • 7 mos
- Highest point of escalation to decide what kind of remedy should a customer get. - Communicates with Samsung's Internal Clients to fulfill remedies given to consumers. - Handles remedy cases such as Repair, Refund, Exchange, Store Credit or Gift Card processes. - Responsible on processing necessary documents / supporting papers towards consumer remedy.
AT&T US Wireless Telco Mobility Sales and Services Representative
AT&T • Fulltime
Aug 2021 - May 2022 • 9 mos
- Handling calls both inbound and outbound concerning wireless services such as network services, area coverages, billing and collections, account changes, etc. - Handling calls about order statuses, whether for upgrade or trade in of mobile devices, returns and exchanges. - Do upselling of AT&T Wireless Telco's mobile products and services.
