Tyler

Technical Expert

Nov 2025 - Present • 8 mos

Perform in-store hardware repairs and advanced diagnostics on iPhone, Mac, Apple Watch, and other Apple devices within the dedicated repair room environment. Manage Genius Bar appointments while delivering end-to-end service, from initial diagnosis through repair execution and final device validation. Troubleshoot complex hardware and software issues across iOS, macOS, and watchOS, determining appropriate repair strategies and service outcomes. Maintain repair accuracy and efficiency while working within Apple service procedures, quality standards, and turnaround expectations. Serve as a resource for technicians by assisting with complex cases and reinforcing Apple diagnostic and repair workflows

Technical Specialist

Oct 2023 - Nov 2025 • 2 yrs 1 mo

Conducted customer-facing Genius Bar appointments focused on device troubleshooting, diagnostics, and service triage for iPhone, Mac, iPad, Apple Watch, and accessories. Identified hardware and software issues using Apple diagnostic tools and determined appropriate repair or service pathways. Educated customers on repair options, device functionality, and ecosystem features to improve long-term product performance. Collaborated with Technical Experts and Genius Bar technicians to ensure smooth repair intake and service queue management

Product Specialist

Jul 2022 - Oct 2023 • 1 yr 3 mos

Delivered personalized product demonstrations and consultations to help customers select the right Mac, iPhone, iPad, Apple Watch, and accessories for their needs. Explained key features of the Apple ecosystem, including iCloud, Continuity, and device integration, to enhance long-term customer value and usability. Built customer trust by identifying needs through discovery conversations and recommending tailored technology solutions. Collaborated with store teams to maintain a seamless customer journey from product exploration through purchase and setup guidance. Maintained strong product knowledge across Apple hardware, software, and services to confidently support customer decision-making