Renuka S

Virtual Assistant & JIRA Team leader

Dec 2012 - Mar 2021 • 8 yrs 3 mos

• Remote & On-site Serving US-based clients as a dedicated project coordinator and virtual support specialist, managing end-to-end administrative operations and tool configuration for cross-functional teams of 10+. •Managed full lifecycle of client JIRA environments — from project creation and configuration to user onboarding and ongoing technical support, reducing client-reported issues by ensuring proactive issue resolution •Handled all administrative communication: responded to incoming inquiries, coordinated with developers, tracked issue assignments, and ensured timely resolution across distributed teams •Configured complex workflow systems including Issue Schemes, Permission Schemes, Notification Schemes, and Screen Configuration — eliminating manual bottlenecks for remote teams •Created professional user manuals and delivered periodic training to clients, acting as the primary knowledge resource for the JIRA platform •Managed Kanban boards and workflow diagrams to visualize task progress, supporting agile project delivery for US clients •Migrated historical project data from ClearQuest to JIRA with zero data loss, demonstrating precision in data entry and records management •Evaluated and recommended third-party plugins to stakeholders based on specific operational needs — reflecting strong research and client advisory skills

International client Support and specialist

Aug 2007 - Dec 2012 • 5 yrs 4 mos

• Remote-Capable Enterprise Role Served as the primary point of contact for enterprise clients, managing network change requests, technical documentation, and cross-team coordination for a global telecommunications leader. •Acted as single point of contact for key enterprise accounts — managing all client communications, change requests, and solution delivery end-to-end •Drafted high-level design documents, solution proposals, and detailed pricing reports for complex client bids — strong parallel to document drafting and report preparation in VA roles •Coordinated between sales, technical, and order-entry teams to ensure seamless delivery — the same cross-functional communication skills critical in virtual assistance •Managed budgetary and firm-price quotes, tracked multiple concurrent client projects, and followed up with internal teams to meet deadlines •Prepared detailed circuit diagrams and network design documentation in Visio, demonstrating proficiency with technical and visual documentation tools •Supported non-standard pricing, special bids, and complex solution design — demonstrating ability to handle ambiguous, high-stakes tasks with confidence