Rishabh Jain

Business Analyst

SquashBusters

May 2025 - Aug 2026 • 1 yr 3 mos

• Partnered directly with Directors to lead requirement gathering, support strategic planning and translating complex business objectives into structured technical roadmaps. • Maintained enterprise data governance & quality by conducting rigorous QA checks for 20K+ records within Salesforce, building automated validation pipelines, and standardizing account hierarchies. • Built an automated check-in system, replacing manual sign-in with real-time data capture for 120+ students at Boston centre, eliminating administrative bottlenecks • Drove 100% systems adoption across all levels by conducting stakeholder workshops on Salesforce integration, gathering feedback, and addressing ad-hoc queries. • Built and maintained automated dashboards tracking key KPIs across 3 locations, supporting performance management and program-level decision-making. • Developed & maintained comprehensive SOPs, data documentation, workbook templates and standardized reporting across Salesforce dashboards.

Team Lead

AlmaBetter

Mar 2022 - Jun 2024 • 2 yrs 3 mos

• Built and maintained commercial intelligence dashboards tracking key KPIs (CVR, CPA, ROI) across 50+ campaigns, supporting budget planning and performance management. • Analysed customer purchasing trends and spending patterns to evaluate campaign effectiveness, recommending commercial insights that informed $200K+ in incremental revenue. • Coordinated targeted remarketing campaign across 10K+ leads via sales sprint cycles, email outreach, affiliate partnerships, and dynamic pricing strategies, achieving a 12% acquisition rate. • Leveraged early-stage AI tools to formulate campaign content, generate automated performance summaries, and simulate user journeys, significantly reducing manual reporting overhead by 8+hours/ week. • Designed, scoped, and created measurement frameworks for business development and marketing teams, establishing target-setting baselines and campaign spending limits. • Assisted in commission planning and quota structuring for sales team, aligning incentive models with strategic business growth targets. • Managed $40K+ monthly sales targets across a team of 5, streamlining operations and earning recognition as Best Team Lead (2022). • Onboarded 700+ prospects through full sales lifecycle, conducting competitive benchmarking and client discovery to refine sales pipeline. • Synthesized user feedback, behaviour patterns, and market signals into product insights that guided feature prioritization, positioning, and pricing decisions for digital products.

Marketing Analyst

Harvard Alumni Entrepreneurs

Jan 2021 - Jan 2022 • 1 yr

• Partnered with the director to strategize marketing outreach, design content frameworks, and establish performance KPIs, helping the chapter earn Harvard "Outstanding Community" Award among all global Harvard clubs. • Drove 18% membership growth across an 800-member community by leveraging data segmentation to optimize targeted email and call outreach. • Optimized email marketing strategy through structured A/B tests that improved CTR from 12% to 22%.