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email marketing
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eamil copywriting
FuturesElite • Freelance
Jan 2025 - Present • 1 yr 8 mos
Delivered professional customer support by handling inquiries, complaints, and service-related issues with accuracy and efficiency. Built strong customer relationships through effective communication, active listening, and a customer-focused approach. Assisted customers with account, product, and transaction-related queries, providing clear and timely solutions. Identified customer needs and recommended appropriate products or services to support business and sales objectives. Managed customer follow-ups to ensure issues were resolved promptly and customers remained satisfied. Coordinated with internal teams to resolve complex customer concerns and ensure smooth service delivery. Maintained accurate customer records, interaction details, and daily activity reports. Handled multiple customer requests simultaneously while maintaining professionalism, response quality, and attention to detail.