
Mansa Devi
Full stack engineer with expertise across SaaS and fintech
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Werkervaring
Senior Software Engineer
PayPal • Fulltime
May 2025 - Jun 2026 • 1 yr 1 mo
- Integrated conversational AI agent for payment workflows: Integrated speech-to-text and LLM APIs to automate structured data capture, reducing manual intervention by ~50% and processing 10,000+ transactions daily - Event-driven notification system ownership: Designed and deployed core components (DynamoDB Streams, Kafka, gRPC) for post-payment workflows across Venmo–PayPal integration, handling 100K+ events/day with <100ms latency - Gift Card microservice launch: Built Java/Spring Boot microservice (MySQL, Redis, Kubernetes) with zero-downtime releases via automated CI/CD pipelines; achieved 99.9% uptime - Test automation optimization: Leveraged AI tooling to automate testing and boost coverage; reduced testing cycle from 5 hours to 30 minutes, accelerating release velocity
Freshworks
Fulltime • 3 yrs
Senior Software Engineer
Mar 2024 - Mar 2025 • 1 yr
- Improved microservice throughput by 40%: Redesigned caching strategy using Redis and optimized database access patterns under peak load (5K+ RPS) - Production reliability improvement: Led root-cause analysis on recurring high-severity issues; reduced incident recurrence by 25% and improved system reliability - Led backend improvements across services, enhancing data integrity and system performance in high-load environments - Mentored a junior engineer on production debugging, system design, and engineering best practices
Software Engineer
Mar 2022 - Mar 2024 • 2 yrs
- Designed and shipped 8 production APIs supporting onboarding and data filtering workflows; served 2M+ users across Freshchat and Freshdesk - Critical data incident recovery: Production inconsistency detected affecting customer records; developed and deployed corrective scripts under tight timeline (4-hour SLA), restoring data integrity for 50K+ accounts - Security SLA improvements: Reduced violations by 50%+ through secure API integrations and compliance reviews - Data pipeline modernization: Migrated 25+ metrics pipelines to FreshAnalytics ETL, enabling better observability and data-driven decision-making