Christopher M

Operations Manager

Aug 2023 - Present • 2 yrs 11 mos

Operations Manager overseeing final processing in a high-volume, externally audited lean manufacturing environment. Directly responsible for 100+ associates including a significant temporary workforce across multiple production departments. Built operational infrastructure from the floor up — workforce analytics dashboards in Power BI, associate performance scorecards, corrective action and documentation systems, and structured cross-training programs. Key areas of hands-on experience: - Power BI reporting and DAX measure development - Workforce performance tracking and productivity analysis - Corrective action documentation and coaching processes - Root cause analysis using A3 methodology - Cross-training planning and workforce development - Lean manufacturing principles applied to daily operations Everything I offer as a freelancer is drawn directly from systems I built and used in this role — not theory, not coursework. Real tools built under real conditions with real stakes.

Operations Supervisor

Sep 2022 - Aug 2024 • 1 yr 11 mos

Supervised daily production operations across multiple workstations in a high-volume lean manufacturing environment. Responsible for associate accountability, workflow coordination, quality compliance, and shift-level problem solving. Served as the bridge between floor associates and operations management — translating production targets into daily execution while identifying and escalating operational issues before they became defects or delays.

Production Lead - Logistics & Warehouse

Mar 2020 - Aug 2022 • 2 yrs 5 mos

Dual role covering both warehouse operations and production logistics coordination. Responsible for standard warehouse functions — receiving, inventory management, storage organization, and outbound fulfillment — alongside production-side responsibilities including verifying inbound inventory levels, maintaining facility flow, and coordinating across the full team to ensure all processing and production goals were met. Served as a connection point between inbound logistics and active production — tracking what came in, where it needed to go, and whether the floor had what it needed to hit targets. Developed a ground-level understanding of how supply flow, inventory accuracy, and production output connect — visibility that directly shaped later work in operations management and analytics.