Robin H

Apple Specialist

Apple

Aug 2024 - Present • 1 yr 11 mos

Delivered excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Supported peers throughout the store as needed by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities. Maintained accuracy and follow guidance. Performed other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contributed to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrated Apple’s values of inclusion and diversity in daily activities.

Producer

Royal Welsh College of Music and Drama • Freelance

Oct 2022 - Feb 2026 • 3 yrs 4 mos

Producer – Film & Digital Content Royal Welsh College of Music & Drama | 2023–2025 Responsibilities and Duties Produced short-form films and digital content showcasing performances, artistic practice, and institutional initiatives within a nationally recognised conservatoire environment. Coordinated end-to-end production processes including scheduling, budgeting, contracting, risk assessments, licensing, and permissions. Liaised with academic staff, students, performers, technicians, and external partners to ensure collaborative and efficient project delivery. Maintained accurate production documentation, compliance records, and financial tracking in line with institutional policies and governance standards. Supported the delivery of public-facing artistic activity through filmed documentation, promotional campaigns, and stakeholder communications. Ensured all projects adhered to health & safety, safeguarding, and data protection requirements. Managed multiple concurrent projects, prioritising workloads and meeting strict deadlines within budget constraints. Contributed to audience engagement and reputation-building initiatives aligned with the College’s strategic objectives. Provided on-the-ground support during performances and events, coordinating logistics and resolving operational challenges.

Director

FABLED LTD • ZZP

Sep 2022 - Apr 2024 • 1 yr 7 mos

Director FABLED LTD | Cardiff | 2022–2024 Responsibilities and Duties Founded and led a creative production and digital marketing company delivering video, branding, and multi-channel campaigns for SME and cultural sector clients. Directed strategic planning, business development, and operational delivery, ensuring projects aligned with client objectives and measurable outcomes. Managed company finances including budgeting, forecasting, invoicing, and regulatory compliance as a registered limited company. Oversaw end-to-end project management across multiple concurrent campaigns, ensuring delivery within agreed timelines and budgets. Built and maintained professional relationships with clients, creative freelancers, and partner organisations across South Wales. Supervised freelance collaborators including videographers, editors, and designers, coordinating workflow and quality control. Analysed campaign performance data and produced evaluation reports to inform future strategy and client recommendations. Ensured adherence to data protection, contractual obligations, and ethical business practice standards.