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AYOUB
@roccan
Boosting Team Performance !
Marokko
Arabisch, Frans, Engels, Portugees
Over mij
š Hi, I'm Ayoub ā a Team Leader with over 3 years of experience in call centers. I rapidly evolved from an agent to a supervisor, and now manage full teams as a Chef de Plateau. Iāve successfully led over 50 team members, including quality analysts, trainers, and support agents.
ā
I specialize in:
Managing multicultural teams (Guinea-Bissau, Morocco, etc.)
Daily/weekly performance reports (Excel, KPIs)
Improving CSAT and QC results
Training, coaching, and launching new remote/back-office projects
š I work fluently in Arabic, English, French, and Brazilian Portuguese.
Skills
AYOUB
offlineĀ ā¢Ā
Bekijk mijn diensten
Projectmanagement
I will manage your team like a professional operations supervisor
