Rohaniza Agting

Team Leader | Real Estate Virtual Assistant

Gokce Capital • Freelance

Aug 2024 - Jul 2026 • 1 yr 11 mos

• Operations & Project Coordination: Managed daily operations, assigned tasks, tracked progress in Jira, and improved workflows. • Property Due Diligence: Conducted due diligence using GIS maps, zoning, tax records, and valuation tools. • Lead Management: Managed acquisition and disposition pipelines, qualified buyers and sellers, and tracked leads in Jira. • Transaction Coordination: Prepared Purchase Agreements, opened title orders, and coordinated with title companies through closing. • Administrative Operations: Managed email, scheduling, documentation, and daily administrative tasks. • Loan Management: Managed owner-financed accounts, monitored payments, and resolved delinquencies. • Process Improvement: Developed SOPs and streamlined workflows to improve operational efficiency.

Quality Analyst | Content Moderator

TaskUs • Fulltime

Apr 2021 - Aug 2024 • 3 yrs 4 mos

Content Moderation is the practice of monitoring and ensuring that all content uploaded on a platform, website, or application adheres to the quality guidelines and community standards. We review and moderate forms of content, such as text, images, videos, and audio files, in order to protect innocent users, maintain the platform's reputation, and ensure a safe and enjoyable user experience. Job responsibilities: - Conducts random audits per agent on a daily basis. - Submits daily, weekly, and monthly quality reports. - Facilitate Weekly QA Talks and calibration sessions with the clients, support team, and teammates. - Conducts Root Cause Analysis (RCA) to implement appropriate solutions and prevent recurrence of identified issues. - Identify any potential quality issues per defined process and escalate immediately to the management - Perform basic administrative tasks. - Creates Minutes of Meeting to document important details, action item, and progress made in an organized way.

Customer Service | Technical Support Representative

Concentrix • Fulltime

May 2019 - Jan 2021 • 1 yr 8 mos

As a Customer Service and Technical Support Representative , my role is to provide assistance and solutions to customers facing technical issues with their products and services. I am responsible for responding to customers' inquiries, either via phone or email, ensuring a prompt and efficient resolution to their issues. I patiently listen to their concerns, ask clarifying questions, and then provide step-by-step guidance to help them overcome challenges. I am skilled at explaining complicated technical concepts in a clear and understandable manner, ensuring that customers can follow instructions and apply solutions efficiently. In addition to troubleshooting, I also assist customers with product specific installation, configuration, and setup processes, including account and application updates/upgrades. Through effective communication and knowledge of technology, I aim to alleviate customer anxieties, build trust, and ensure their satisfaction with the provided assistance.