
Rohith Reddy
WordPress Web Hosting Technical Support Specialist
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Technical Support Engineer
Genpact
Jan 2022 - Present • 4 yrs 7 mos
Provided technical support for web hosting environments, websites, and related infrastructure. Responsibilities included: • Troubleshooting WordPress websites and hosting-related issues • Resolving DNS, SSL/TLS, domain, and email configuration problems • Supporting cPanel and WHM administration • Assisting with website migrations, backups, and restores • Troubleshooting FTP, SSH, MySQL, and phpMyAdmin issues • Diagnosing website performance and hosting configuration problems • Collaborating with internal technical teams to resolve complex issues • Delivering high-quality customer support while meeting SLA and quality targets