Ruth N

Executive Assistant

Athena

Jun 2024 - Oct 2024 • 4 mos

Orchestrated appointment scheduling and confirmations for clients, customers, and executives to maximize time management. Maintained a meticulously organized calendar that encompassed team meetings, travel, and appointments. Documented activities by attending meetings, hearings, and conferences. Collaborated with the accounting department to collate financial records for management team budget meetings. Executed comprehensive bookkeeping responsibilities. Managed reservation inquiries through telephone, email, and in-person interactions, delivering exceptional customer service. Conducted follow-up calls and emails to confirm bookings and provide essential pre-arrival information. Provided detailed information regarding facilities, services, and local attractions to enhance the guest experience. Preserved accurate and up-to-date records of all reservations and correspondence.

Quality Analyst

Sama

Jun 2021 - Jun 2024 • 3 yrs

Delivered daily, weekly, and monthly quality reports to key stakeholders, enabling informed decision-making. Engaged with stakeholders to gather feedback for integration into quality improvement plans. Coordinated and participated in internal and external quality management system audits to ensure adherence to product and quality specifications. Monitored ongoing projects to identify potential risks and implement proactive preventive measures. Partnered with development teams to recommend enhancements for product improvement. Executed performance tests, assessing features including functionality, reliability, performance, and quality. Implemented and deployed new campaigns and projects with the QA team, adhering to company and compliance directives. Authored and updated manual test cases, maintaining optimal organization to support team productivity. Developed comprehensive test plans and cases to guide the quality assurance process. Facilitated training sessions for junior analysts, focusing on essential quality assurance methodologies. Organized surveys and statistical collections to gather data from respondents on diverse issues. Documented machine learning processes, creating comprehensive guides for future reference. Customized machine learning algorithms to address specific business challenges, delivering tailored solutions.

Data Cleanup

STIMA

Apr 2021 - Jun 2021 • 2 mos

Maintained clean and safe working environments to eliminate accident risks. Assumed additional tasks to support team success. Maximized customer engagement and satisfaction by delivering excellent customer service. Met project schedules through effective planning and coordination skills. Developed a strong working knowledge of industry trends and process improvements.