
Saadjojo
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AI engineer
Orange • Fulltime
Mar 2025 - Present • 1 yr 2 mos
As an AI Engineer at Orange Innovation (Orange Labs), I am architecting and deploying an Intelligent Monitoring System designed to perform real-time analysis of customer-to-agent interactions. By leveraging Natural Language Processing (NLP) and Speech Analytics, the system proactively identifies service disruptions, recurring customer pain points, and technical anomalies to improve Quality of Service (QoS) and enhance the overall customer experience.
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Five-star service! Saadjojo didn't just build the scenario, he took the time to troubleshoot potential issues and ensured everything was running perfectly. He is proactive, professional, and went the extra mile to make sure I was satisfied with the final result, His communication is top-notch, Highly recommended!!!