Sams Ahmed

Marketing Manager

Velocity Solutions • Fulltime

May 2022 - Present • 4 yrs 5 mos

At Velocity Business Solutions, I manage the day-to-day operations of the marketing team while remaining actively involved in outbound merchant-services campaigns. I oversee a team of **15 callers and 3 data scrubbers**, ensuring consistent production, lead quality, and campaign performance. My responsibilities include **team management, daily production monitoring, caller coaching, call-quality assessment, appointment verification, and CRM oversight**. I regularly review appointments to ensure they meet campaign requirements and are genuinely qualified before being passed to the sales team. I also work directly with the calling team, assisting with scripts, objection handling, prospect qualification, and appointment-setting strategies. I monitor individual and team performance, identify gaps, provide feedback and training, and maintain productivity standards to ensure the team consistently delivers quality appointments. In addition to managing the team, I coordinate the data-scrubbing process, ensuring accurate and usable lead data is supplied to callers. My role combines **sales leadership, quality control, production management, data management, and hands-on merchant-services marketing**.