Sameer Ahmed

Dynamics 365 CRM Consultant

SkySoft Connections • Fulltime

Jul 2024 - Present • 1 yr 10 mos

Received extensive training in custom development within Dynamics 365, with a strong focus on understanding the data model by connecting both out-of-the-box and custom entities. Completed modules and hands-on exercises covering workflows, business rules, and cross-platform integration using Power Automate to connect Dynamics 365 with Microsoft 365 tools such as SharePoint and Teams. Gained foundational experience with Dataverse architecture, environment variables, connection references, and data retrieval techniques using FetchXML and QueryExpression, while also learning basic JavaScript customization for model-driven app forms to enhance user interaction. Applied this training to develop customized Dynamics 365 plugins that automated critical business processes by intelligently linking standard and custom entities, reducing manual intervention by 95% and significantly improving operational throughput. Designed advanced workflows and business rules using Power Automate to orchestrate notifications, approvals, and record updates, resulting in a 40% reduction in processing time and a noticeable decrease in user-input errors. Established robust cross-platform integrations connecting Dynamics 365 with Microsoft 365 and third-party services through Power Automate, achieving a 99% real-time data synchronization success rate. Integrated Dataverse data across Power Apps, Power Automate, and Dynamics 365 while enforcing best practices for data consistency; routine audits confirmed 100% data integrity. Optimized data access in plugins using FetchXML and QueryExpression, delivering sub-500ms query latency for 95% of operations on large datasets and substantially improving system responsiveness.

Web Design Intern

IT Company • Fulltime

Jun 2023 - Aug 2023 • 2 mos

Applied best practices and core design principles from graphic design to all project deliverables, ensuring strong visual consistency and a high level of professional quality across multiple assets and platforms. Significantly enhanced and refined corporate and marketing materials—including logos, banners, and flyers—by leveraging Adobe Photoshop’s advanced tools for precise retouching, color correction, and improved visual hierarchy. Executed the full design process for website illustration assets using Adobe Illustrator, creating detailed mockups, banners, and scalable logos that strictly adhered to branding guidelines and technical requirements. Established a dynamic and interactive UI/UX for the company website through effective use of Elementor within WordPress, demonstrating a solid understanding of CMS functionality and front-end design principles.