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Nederlands
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Sanjan Samuel
@sapien_0926
Discord Bot and Web Developer
India
Engels
Over mij
I am a Full-Stack Developer and Digital Infrastructure Specialist dedicated to building seamless online experiences. Whether you need a responsive web application, a custom-coded Discord bot, or a massive community server engineered from the ground up, I deliver premium, end-to-end technical solutions.
With deep expertise in JavaScript, Node.js, Vue.js, and API integrations, I don't just set up templates, I write custom code to solve complex problems. From developing fully automated web dashboards to programming bespoke moderation bots and engineering flawless Ui/Ux interfaces.
Skills
Sanjan Samuel
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Planning, strategie en opzet
I will build a professional discord server for your community
Portfolio
Werkervaring
Assistant Customer Success Manager
Adit • Fulltime
Jul 2025 - Jun 2026 • 11 mos
● Strategic Resolution: Served as the primary escalation point for key accounts, resolving critical product issues to secure client trust and prevent churn ● Account Health Led: "Deep Dive" investigations by correlating SEO, PPC data, competitor metrics, and conversion details with client ROI, presenting actionable recovery plans to at-risk dental practice accounts. ● Revenue Defense: Prepared and presented performance data for the Senior CSM team, directly supporting renewal conversations and contract defense. ●Cross-Functional Agility: Streamlined the feedback loop between clients and engineering, reducing issue resolution time by ensuring precise data collection.
Customer Success and Marketing Manager
SearchBlox Software • Fulltime
Nov 2019 - May 2025 • 5 yrs 6 mos
● Managed and optimized targeted email campaigns using a large customer database, improving engagement, open rates, and retention. ● Coordinated with UI and engineering teams to act on customer feedback, contributing to a 20%+ improvement in satisfaction. ● Directed SEO strategy with external teams, ran PPC campaigns (Google Ads & LinkedIn), and ensured brand visibility. ● Conducted website/software testing, maintained OpSec standards, and analyzed campaign data for performance insights and marketing optimization. ● Acquired leads using LinkedIn Sales Navigator and supported renewals. ● Maintained Operational Security (OpSec) standards in managing customer data and digital assets. ● Analyzed campaign data to deliver performance insights and guide ongoing marketing efforts. ● Created and optimized SEO-driven blog posts and email templates to support product campaigns and drive organic traffic ● Owned the end-to-end customer success lifecycle for SaaS clients, including onboarding, adoption, retention, and expansion across enterprise and mid-market accounts. ● Acted as a strategic advisor to clients, helping them unlock maximum value from the SearchBlox platform through feature adoption, tailored use cases, and ongoing support. ● Worked cross-functionally engineering and UI teams to surface customer feedback and drive continuous product improvements. ● Contributed to a 20%+ improvement in customer satisfaction by reducing response times, improving onboarding workflows, and streamlining support documentation. ● Managed renewals and expansions in collaboration with the sales team, driving long-term account growth and platform stickiness. All while also managing email and SEO Campaigns simultaneously.
Technical Support Associate
Tech Mahindra • Fulltime
Apr 2018 - Nov 2019 • 1 yr 7 mos
I worked for Tech Mahindra for the Telstra Process. I was trained and thought the basics of the role and was taking calls from Customers and resolving their issues. Delivered frontline technical troubleshooting for international ISP customers, maintaining high First Call Resolution (FCR) metrics.
