
Sasha Cruz
Project driven brand, marketing and digital transformation specialist
Skills

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Portfolio
Werkervaring
Client Servicing Director at Designanswers
Design Headquarters • Parttime
Apr 2023 - Jan 2026 • 2 yrs 9 mos
Key Clients: Canara HSBC Life Insurance, American Express, PNB Life Insurance • Served as a strategic lead communications consultant for American Express and Canara HSBC Life Insurance, defining premium brand positioning and long-term narrative strategies for high-value financial portfolios • Conceptualised & executed integrated, multi-channel communication frameworks that translated complex financial products into clear, consumer-centric narratives across earned, owned and paid ecosystems • Directed end-to-end creative development for digital content platforms & AVs, ensuring absolute brand integrity and compliance within highly regulated environments • Balanced high-level brand storytelling with performance-led engagement to strengthen brand equity & market leadership for enterprise clients • Managed complex agency & media ecosystems, ensuring high-quality, timely delivery of strategic communication programs aligned with business acquisition & engagement goals • Drove measurable outcomes across brand performance & audience engagement, linking communication efforts directly to business growth & market impact
Head Digital
Milestone Inc • Fulltime
Mar 2022 - Apr 2023 • 1 yr 1 mo
Clients Managed: 400+ Global & India-based enterprise clients across Retail, BFSI, Hospitality & Tech • Led a 50+ member CoE delivering SEO, Local, Paid & Content services with enterprise-level PM governance. • Achieved 10% faster onboarding, 90% SLA adherence, >80% billability and 30% efficiency gains via automation. • Managed USD 6.5M annual delivery portfolio, ensuring on-time project fulfillment across multiple pods. • Implemented PM tools, capacity planning and standardised SOPs to streamline delivery at scale.
Director Client Services
Hakuhodo India • Fulltime
Aug 2018 - Jan 2022 • 3 yrs 5 mos
Clients Managed: Mitsubishi Electric India, Maruti Suzuki India Mitsubishi Electric India • Led the digital transformation program — website overhaul, funnel optimisation, SEO, analytics and performance marketing. • Managed a cross-functional team of 30+ across tech, media, analytics, content and creative. • Delivered multi-phase website migration, UI/UX upgrades, organic traffic growth and improved campaign KPIs. Maruti Suzuki India • Led the pan-India hyperlocal digital program, digitising 300+ dealers & 900+ showrooms. • Rolled out dealer websites, social assets, performance marketing systems and SOPs for end-to-end adoption. • Built scalable hyperpersonalised marketing frameworks improving leads 5X, reducing CPL by 45% & garnered 100% real estate on search. • Conceptualised & executed multiple business AV’s for OEM’s international conference.