Saturiyah A

Remote Sales Consultant

Singapore Furniture Rental Pte Ltd • Fulltime

Jun 2026 - Present • 4 mos

Generate a consistent sales pipeline through outbound prospecting and cold outreach to 200-250 new leads weekly via WhatsApp, phone, and email. Respond to inbound customer enquiries, delivering timely and professional support across the full customer journey. Qualify prospects, assess customer needs, and recommend tailored solutions to support conversion. Maintain accurate client records, sales activity, and follow-up schedules using ClickUp CRM. Conduct proactive follow-ups to keep prospects engaged and move opportunities through the pipeline. Build strong client relationships through clear, solution-focused communication. Coordinate with internal teams remotely to align on customer requirements and ensure smooth handovers.

Operations Executive

Facebook • Fulltime

Mar 2011 - Aug 2024 • 13 yrs 5 mos

Managed 80-150 customer bookings per month, coordinating daily operations and service delivery. Handled customer enquiries and service issues, partnering with operations teams to resolve problems efficiently. Maintained ongoing customer communication to ensure reliable, timely service. Streamlined documentation and operational workflows to improve efficiency and consistency. Contributed to four consecutive months of Kaodim "Top Service Provider" recognition through dependable service and strong customer satisfaction.

Administrative & Diplomatic Officer (PTD) – Ministry of Women, Family and Community Development, Kuala Lumpur, Malaysia

Ministry of Women Family and Community Development • Fulltime

Jul 2005 - Dec 2007 • 2 yrs 5 mos

Coordinated projects involving government agencies and NGOs, ensuring effective stakeholder communication and collaboration. Supported documentation, coordination, and reporting for cross-agency initiatives. Co-authored Malaysia's official report to the UN Convention on the Rights of the Child, contributing to the national review of the Child Act 2001.