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saurabhbisht620

Saurabh B

@saurabhbisht620

Customer Support Executive

India
Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a customer support professional with experience in ticket operations and data analytics. I have a proven track record of maintaining high CSAT scores and improving operational efficiency through process optimization and cross-functional collaboration. I specialize in managing ticket lifecycles and resolving complex inquiries within strict SLA timelines.... Lees meer

Skills

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saurabhbisht620
Saurabh B
offline • 
Gemiddelde reactietijd: 1 uur

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I will be your professional customer support agent, live chat, and email specialist
VanafUS$ 30 / projectMeer informatie

Werkervaring

Tech_Mahindra

Customer Support Executive

Tech Mahindra • Fulltime

Jul 2024 - Nov 2025 • 1 yr 4 mos

Analyzed customer support ticket data to identify recurring trends and implemented process improvements. Collaborated with Product and Engineering teams to optimize resolution workflows. Leveraged data analytics tools to monitor KPIs and deliver actionable insights. Spearheaded strategic initiatives focused on customer success and executed rigorous performance evaluations to ensure SLA compliance.