s
sayedkawnain

Sayed K Shah

@sayedkawnain

Customer Service Representative, Dispatcher, and Appointment Setter

Pakistan
Engels, Urdu, Pasjtoe
Sommige informatie wordt in het Engels weergegeven.
Over mij
Experienced Customer Service Representative, Dispatcher, and Virtual Assistant supporting U.S.-based businesses. I specialize in appointment scheduling, dispatch coordination, inbound/outbound calls, customer support, follow-ups, CRM management, and administrative tasks. I am detail-oriented, reliable, and committed to providing excellent customer service. Skilled in working with home service companies, including HVAC, plumbing, pest control, roofing, and cleaning businesses.... Lees meer

Skills

s
sayedkawnain
Sayed K Shah
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will provide professional customer support
VanafUS$ 15 / projectMeer informatie

Portfolio

Werkervaring

Rodents_Stop

Customer Service Representative

Rodents Stop • Fulltime

Apr 2023 - Mar 2026 • 2 yrs 11 mos

Provided remote customer service, appointment scheduling, and dispatch support for U.S.-based home service companies. Managed inbound and outbound calls, coordinated technicians, confirmed appointments, handled follow-ups, and resolved customer concerns while maintaining a high level of professionalism. Key Achievements: • Successfully managed daily scheduling and dispatch operations for field technicians. • Maintained excellent customer satisfaction through timely communication and issue resolution. • Reduced scheduling conflicts by proactively coordinating appointments and technician availability. • Handled high call volumes while ensuring accurate job documentation and follow-ups. • Supported business operations through CRM management, customer record updates, and administrative assistance.