s
scalewithmo

Muhannad A

@scalewithmo

Customer Experience CX Support Team Lead

Canada
Arabisch, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a Customer Experience Team Lead at PostGrid, specializing in leadership, coaching, and CSAT optimization. With a background in Computer Engineering Technology and a CCNA certification, I focus on guiding teams to deliver empathetic service while leveraging customer insights to drive operational efficiency and process improvements.... Lees meer

Skills

s
scalewithmo
Muhannad A
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Bedrijfsstrategie en innovatie
I will help with your saas and support set up
VanafUS$ 50 / projectMeer informatie

Werkervaring

PostGrid

Customer Experience (CX) & Support Team Lead

PostGrid • Fulltime

Aug 2025 - Present • 1 yr 3 mos

Guide, train, and motivate the customer support team to deliver high-quality service. Monitor performance and provide regular feedback. Ensure consistent, proactive, and empathetic interactions with customers. Resolve escalated cases and maintain strong client relationships. Identify pain points in the customer journey and implement improvements in workflows, tools, or policies. Set and monitor service-level agreements (SLAs) and track CSAT and NPS.

Amazon

Warehouse Associate

Amazon • Fulltime

Mar 2021 - May 2021 • 2 mos

Responsible for picking and packing orders from the warehouse inventory and preparing them for shipment. Used handheld scanners and other tools to locate products and update inventory records accurately to ensure efficient fulfillment operations.