
Marisa
Academic Writing and Editing Specialist
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Customer Service & Case Management Specialist
Blume • Fulltime
Feb 2025 - May 2026 • 1 yr 3 mos
Managed customer enquiries and legal compensation cases from start to finish. Gathered and verified information, maintained accurate customer records, investigated cases and communicated outcomes clearly and professionally. Worked independently while managing multiple cases and ensuring compliance with data protection requirements and company procedures.
Customer Service Advisor
British Airways • Fulltime
May 2023 - Aug 2024 • 1 yr 3 mos
Managed customer enquiries relating to flight changes, cancellations and travel disruptions. Interpreted information accurately, resolved customer issues and provided clear solutions while maintaining detailed records and following company procedures.