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selma04_omd

selmaoumeddour

@selma04_omd

Customer Support and CRM Specialist

Algerije
Frans, Arabisch, Engels
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a Customer Support and CRM Specialist with 5+ years of experience helping customers in French and English. I have experience in customer support by email, chat and phone, CRM management, customer account management, lead follow-up and sales support. I am organized, responsive and focused on providing clear communication and a positive customer experience. I am available for both one-time projects and ongoing support.... Lees meer

Skills

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selma04_omd
selmaoumeddour
offline • 

Bekijk mijn diensten

Klantenservice
I will provide professional french and english customer support
VanafUS$ 10 / projectMeer informatie

Werkervaring

Concentrix

Customer Service Representative / Sales Advisor

Concentrix • Fulltime

Jul 2020 - Oct 2025 • 5 yrs 3 mos

Managed customer accounts and processed customer requests using CRM systems for French and Swiss telecom projects. Provided customer support in French and English by phone, email and chat, handling technical, administrative and commercial requests. Identified customer issues, provided appropriate solutions and escalated complex cases when necessary. Maintained accurate customer records and supported new team members with CRM tools and processes. Monitored KPIs and sales performance while maintaining a strong focus on customer satisfaction.