
Walid Nafkhaoui
Translator and Customer Service Experiment
Skills

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Werkervaring
Agent Station at Airport
Swissport
Sep 2023 - Dec 2025 • 2 yrs 3 mos
"Dedicated Customer Service Professional with extensive experience in fast-paced aviation environments. I specialize in providing seamless passenger experiences, from managing complex check-in procedures to resolving high-pressure boarding and ticketing issues. My background as an Airport Station Agent has equipped me with: Crisis Management: Keeping passengers calm and informed during delays or cancellations. Logistics & Multitasking: Coordinating with flight crews and ground staff to ensure on-time departures. Communication: Fluent in english, arabic and german, skilled at assisting travelers from diverse cultural backgrounds. I am committed to accuracy, efficiency, and maintaining a positive brand image, whether working on-site or in a remote support capacity."
Translator
OTS
Jul 2021 - Aug 2023 • 2 yrs 1 mo
I built my foundation in professional linguistics as an Assistant Translator within the OTS Translation Cabin. Working in a dedicated cabin environment required extreme focus, high-speed processing, and a zero-error mindset. In this role, I was responsible for: Real-time Linguistic Support: Assisting lead translators in high-pressure environments to ensure the seamless flow of information. Terminology Management: Researching and verifying technical terms within the OTS framework to ensure consistency across complex documents. Quality Assurance & Proofreading: Refining translated texts to ensure they met strict professional standards before final delivery. Multi-Format Processing: Handling diverse document types, ensuring that the 'tone' and 'intent' remained intact during the transition between languages.