
Gmproduction
Level 2
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Senior HR Manager | Certified HR Professional | Employee Handbook & Policy Expert
Fiverr • ZZP
Apr 2020 - Present • 6 yrs 1 mo
A Certified Human Resource Professional and experienced HR Manager with a proven track record in developing HR systems, policies, and procedures for organizations across different industries. Bringing hands-on experience in recruitment, payroll management, employee relations, compliance, and performance management, with a strong focus on building structured and efficient workplace systems. Specialized in creating legally compliant, well-structured, and practical business documents, including employee handbooks, HR policies, SOPs, and company procedures tailored for startups, small businesses, and growing organizations. Core expertise includes: • Employee Handbook Writing & Design • HR Policies & Procedures Development • SOP (Standard Operating Procedures) Creation • Payroll, Compensation & Benefits Documentation • Recruitment & HR System Development • Compliance & Labor Law Alignment • Performance Management Frameworks Successfully delivered 50+ projects on Fiverr with consistent 5-star client satisfaction, helping businesses establish clear policies, improve operations, and reduce internal confusion. Strong ability to align documentation with real-world business operations, ensuring practicality, compliance, and professional presentation.
Customer Service Representative
Telenor Group • Fulltime
Dec 2017 - May 2018 • 5 mos
Delivered customer support services with a strong focus on communication, problem-solving, and client satisfaction in a high-volume environment. Handled customer inquiries, complaints, and service issues while maintaining professionalism and empathy. Developed strong interpersonal and communication skills, contributing to effective conflict resolution and customer relationship management. Gained experience in understanding customer needs, analyzing problems, and providing timely and practical solutions. Worked in a fast-paced environment, ensuring accuracy, efficiency, and service quality at all times.
62 Reviews
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rjeremymba
Terugkerende klant

Verenigde Staten
Great person to work with. Thank you for taking the time to understand the details of our project! Highly recommend

Reactie van de freelancer

aldosiuschandra

Verenigde Staten
Terrible work. The design was clip art and it was a copy and paste from my examples. I needed something with better design structure and I asked multiple times with thorough review. I went on to find other vendors. I would not recommend this vendor ever again. Feel free to look at the delivered work if you do not believe my review.
coolercourts

Verenigde Staten
lyric669

Verenigde Staten
Fantastic job, great eye, and speedy delivery time! I definitely recommend this professional and will be back for any of my own design needs moving forward.
Reactie van de freelancer
rjeremymba
Terugkerende klant

Verenigde Staten
Amazing to work with! Very quick turnaround time and focused on specific details we requested. Highly recommend! We plan to work with this seller again in the future! Thank you so much for your engagement and awesome final product!

