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Shalini R
@shalinibhu28
Senior Product Manager, Product Owner, Business Content Strategist
India
Engels
Over mij
I am a Senior Product Manager with over 12 years of IT experience, specializing in B2B eCommerce and identity management on Salesforce platforms. I have a proven track record of owning end-to-end product lifecycles for enterprise platforms serving 300K+ users. I excel at driving adoption and reducing support costs through data-driven prioritization and stakeholder management.
Skills
Shalini R
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Productprioritering en -uitvoering
I will be your product manager and create prds user stories and product roadmaps
Werkervaring
Senior Product Manager
Ecolab • Fulltime
Oct 2020 - Present • 6 yrs 1 mo
Driving B2B eCommerce and customer identity products on Salesforce platforms. Led the user onboarding flow for Ecolab's B2B portal, increasing onboarding by 73% for 332K+ users. Launched Self-Registration and User Access Management solutions, reducing support tickets by 90%. Implemented SSO for 153 customer domains and led the strategic migration of 308K+ users to Salesforce Lightning Connect while maintaining 100% data integrity.
Senior Business Analyst
Samsung • Fulltime
Jan 2019 - Oct 2020 • 1 yr 9 mos
Focused on enhancing chatbot performance and customer experience. Successfully improved the chatbot intent capture rate from 19.5% to 76% through session analysis and machine learning model training. Boosted chatbot coverage from 32% to 68% by enriching the database and implementing strategies like device and synonym additions.
