
Shan Ali
QA Specialist
Skills

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Werkervaring
Confidentials
Fulltime • 9 yrs 1 mo
Senior-Level QA Engineer
Feb 2019 - Jan 2026 • 6 yrs 11 mos
I worked as a Manual QA Specialist with international clients and private companies under NDA agreements. During this time, I tested Web, Mobile (Android & iOS), and Desktop applications, focusing on finding bugs, improving usability, and ensuring smooth user experience. I have experience creating test cases, reporting issues clearly, and working closely with development teams. I also worked on projects from different industries, including Finance, Healthcare, E-commerce, Travel, and Blockchain.
Customer Support Representative
Dec 2022 - Feb 2025 • 2 yrs 2 mos
- Provided customer support through chat, email, and ticketing systems. - Resolved customer concerns professionally while maintaining high satisfaction levels. - Assisted users with both technical and non-technical issues in a timely manner. - Maintained clear communication with internal teams and clients. - Contributed to improving overall customer experience through efficient issue handling.