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Fiverr Pro
Nederlands
$
USD
Shanice S
@shanice_senior
Customer Service Representative
Jamaica
Engels
Over mij
I served 10 years in the customer service industry where I supported campaigns such as Microsoft Accounts & Billing, Shutterly, Disney+ and Airbnb.
I know the importance of exceptional customer service and how much it can drive a business to grow and the improve services / products for customers and I want to help keep your customers coming back.
Surveys commended me for my "Fast Resolution Time and Solving the problem" Customers value their time!
Now, what are you waiting for? Let's WOW some customers!
Skills
Shanice S
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Klantenservice
I will be your experienced support representative for voice and chat english
Werkervaring
Quality Analyst
Airbnb • Fulltime
Mar 2020 - Oct 2025 • 5 yrs 7 mos
Monitor and evaluate call recordings to ensure agents are adhering to policy Escalate high risk calls Review DSAT surveys Coaching Agents on areas of opportunity 8 hours Monthly call taking Certifying New Hires for Programme Join Team Huddles to share best practices Host Call listening and Calibration Sessions Collaborate closely with team managers and service delivery
Microsoft
Fulltime • 3 yrs 5 mos
Quality Analyst
Oct 2017 - Mar 2019 • 1 yr 5 mos
Monitor and evaluate call recordings to ensure agents are adhering to policy Escalate high risk calls Review DSAT surveys Coaching Agents on areas of opportunity 8 hours Monthly call taking Certifying New Hires for Programme Join Team Huddles to share best practices Host Call listening and Calibration Sessions Collaborate closely with team managers and service delivery
Customer Service Representative
Oct 2015 - Oct 2017 • 2 yrs
Billing Inquiries Purchase, upgrade, renew, cancel subscriptions Basic troubleshooting software Providing information about products and services
