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Shannon M
@shannonmontague
CloudFirst Associate Engineer
Verenigde Staten
Engels
Over mij
I am a dedicated technical professional with extensive experience in cloud engineering, help desk support, and customer service. I have a proven track record of monitoring IBM i systems, managing replication and backups, and resolving complex hardware and software issues for global clients. I pride myself on my ability to lead teams, train new employees, and maintain high standards of professionalism in fast-paced environments.
Skills
Shannon M
offline •
Bekijk mijn diensten
Gegevensinvoer
I will compile and format data
Werkervaring
Company
Fulltime • 4 yrs 2 mos
Associate Engineer
Jun 2023 - Present • 3 yrs 3 mos
Monitor ticketing queues and address issues inside of tickets sent by clients. Monitor and resolve issues on IBM i systems, in addition to performing tasks related to replication and backup management for clients. Perform system administrator and operator level tasks such as monitoring performance, managing jobs, querying information from databases, and user management.
Help Desk Technician
Feb 2022 - Jan 2023 • 11 mos
Monitor ticketing queues and address issues inside of tickets sent by clients. Use various remote access programs to remotely troubleshoot and configure hardware across the world. Answer inbound calls and make outbound follow up calls. Coordinate service with the technicians and clients. Document all issues and resolutions within our ticket queue. Keep in contact with different departments to help resolve issues as best as possible. (The company was known as Summit Innovations)
Seasonal Ops Chat support
Jackson Hewitt Tax Service Inc • Fulltime
Jan 2022 - Feb 2022 • 1 mo
Provide office and basic technical support to any employee in the field offices for Jackson Hewitt. Use a variety of systems to best help the clients and document the cases
