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Nederlands
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Michele V
@shellyv878
Business Process and SOP Specialist
Verenigde Staten
Over mij
I am an operations professional with extensive experience coordinating complex service workflows and supporting process documentation. I specialize in creating usable standard operating procedures and training resources for small businesses by leveraging my field-service and customer-operations knowledge.
Skills
Michele V
offline •
Gemiddelde reactietijd: 1 uur
Bekijk mijn diensten
Bedrijfsefficiëntie en automatiseringen
I will write professional sops for your business
Werkervaring
Sunrun
Fulltime • 6 yrs 2 mos
Service Pipeline Specialist
Feb 2025 - Present • 1 yr 9 mos
Co-lead a cross-functional initiative connecting Field Service and Add-On Operations to improve workflows and customer experience. Coordinate service cases and communication across teams using Salesforce, from initial issue through resolution. Support process documentation, workflow improvements, and stakeholder communication.
Operations & Maintenance Dispatcher
Sep 2024 - Feb 2025 • 5 mos
Coordinated technician scheduling, customer appointments, and field-service communication across multiple territories. Helped resolve aging service cases and reduce backlog while supporting scheduling efficiency and operational flow within the maintenance department.
Customer Energy Expert
Jan 2020 - Jan 2024 • 4 yrs
Provided consultative customer support and managed detailed documentation within Salesforce. Focused on delivering high-quality service and maintaining accurate records for customer energy profiles and system requirements.
