s
shnaggy_leads

Micheal

@shnaggy_leads

IVR, SIP Trunk, Telnyx, Twilio Flex Setup Expert

Thailand
Engels, Spaans
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a professional VoIP & Cloud Telephony Engineer specializing in SIP trunk setup, DID number configuration, Twilio, Telnyx, 3CX PBX, Twilio Flex, and full call center solutions for businesses worldwide. I help startups, agencies, and enterprises build secure, scalable, and high-performance communication systems tailored to their operational needs. Whether you need inbound/outbound routing, IVR menus, call queues, extensions, CRM integration, or a complete multi-agent call center deployment. I deliver clean, optimized, and reliable configurations. ... Lees meer

Skills

s
shnaggy_leads
Micheal
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

VoIP en telefonie
I will set up sip trunk, did number, twilio, telnyx, 3cx pbx and call center system
VanafUS$ 15 / projectMeer informatie
Technische ondersteuning
I will setup sip trunk, voip server, twilio integration and did numbers for call center
VanafUS$ 50 / projectMeer informatie

Werkervaring

Fiverr

VoIP & Cloud Telephony Engineer

Fiverr • Freelance

Jan 2019 - Present • 7 yrs 4 mos

Design, deploy, and optimize business-grade communication systems for startups, agencies, telecom resellers, and call centers worldwide. Key Responsibilities & Achievements: • Configured and deployed SIP trunking solutions using Twilio and Telnyx • Implemented DID number routing, caller ID management, and global number provisioning • Installed and configured 3CX PBX systems (cloud & on-premise) • Designed IVR systems, call queues, ACD routing, and ring groups for multi-agent teams • Built and deployed cloud-based call center solutions using Twilio Flex • Integrated VoIP systems with CRM platforms and third-party APIs • Optimized call quality using codec tuning, firewall configuration, and SIP security best practices • Managed inbound/outbound call routing architecture for high-volume environments • Provided troubleshooting, monitoring, and performance optimization Results Delivered: ✔ Reduced call routing failures and downtime ✔ Improved call clarity and latency performance ✔ Scaled call center systems to support multi-agent operations ✔ Delivered secure and stable VoIP infrastructures