Shoeb

Operation Manager

Abbey Rose • Freelance

Dec 2025 - Present • 8 mos

As an Operations Manager, I manage and optimize GoHighLevel (GHL) systems to streamline day-to-day business operations, marketing, lead management, and client communication. My responsibilities include: GoHighLevel (GHL) CRM setup and management Creating and managing workflows and automations Sales funnel and landing page development Pipeline and opportunity management Lead capture and nurturing automation Email and SMS campaign setup Forms, surveys, calendars, and appointment automation Website and landing page updates CRM organization and contact management Integrations and troubleshooting Marketing automation and follow-up systems Reporting, testing, and ongoing system optimization Supporting overall digital and business operations I work closely with the business owner to identify repetitive processes and build efficient GHL systems that reduce manual work, improve lead follow-up, and support business growth.

GoHighLevel Expert

Green Home

May 2025 - Jul 2026 • 1 yr 2 mos

◉ Managed end-to-end operations and documentation for Tesla Powerwall 3 installations, coordinating lead intake, scheduling, installer communication, compliance tracking, and project closeout to ensure on-time delivery and a smooth customer experience. ◉ Administered GoHighLevel (GHL) CRM and Google Drive systems, organizing customer and installer forms, permits, photos, and compliance files, improving workflow speed, accuracy, and operational efficiency by 25%. ◉ Served as the primary customer contact, handling inquiries, confirmations, and status updates, resolving issues fast, and maintaining a 95% customer satisfaction rate through proactive follow-ups. ◉ Supported organic marketing and local SEO by collecting and cataloging installation photos, testimonials, and reviews, strengthening social proof and improving conversion trust. ◉ Partnered with the founder to streamline processes, document SOPs, onboard new team members, and implement scalable workflows for growth.

Virtual Assistant

MEMA Consultants • Freelance

Sep 2023 - Jan 2026 • 2 yrs 4 mos

At Mema Consultant, I serve as a versatile Virtual Assistant, contributing expertise in UI/UX design, article and blog writing, email marketing, newsletter development, and project management. Thriving in a dynamic environment, I focus on delivering quality results and driving project success through a multifaceted skill set.