s
shondon616

Shon G

@shondon616

Technical Support Consultant

Polen
Engels, Malayalam
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a customer support and operations professional experienced in resolving complex customer enquiries within fast-paced, high-volume environments. I am skilled in chat and digital support, escalation management, and accurate CRM case documentation while maintaining strong quality and response standards.... Lees meer

Skills

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shondon616
Shon G
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will be your customer support or chat support agent
VanafUS$ 10 / projectMeer informatie
Berichten sturen en e-mailen
I will be your virtual assistant for email and admin tasks
VanafUS$ 10 / projectMeer informatie

Werkervaring

Teleperformance

Technical Support Consultant

Teleperformance

Apr 2025 - Jun 2025 • 2 mos

Managed high-volume customer interactions, resolving 30–40 cases per shift through digital support channels. Maintained accurate CRM documentation ensuring full case traceability and compliance. Handled complex enquiries escalated beyond automated and first-line support. Guided customers through troubleshooting steps with patience and clarity, improving overall user experience.