Shuvo Mallick

Ecommerce Manager

Fiux • Parttime

Jan 2023 - Present • 3 yrs 4 mos

As the Ecommerce Manager at Fiux, I manage the daily operations of the online store and ensure the business runs smoothly. I handle everything from store management and product listings to order processing and customer support. My main focus is maintaining efficient ecommerce operations, improving store performance, and providing a smooth experience for customers. Key responsibilities include: • Shopify store management and store maintenance • Product listing, product optimization, and SEO product uploads • Product research and inventory management • Order management, order processing, and fulfillment coordination • Customer support via live chat and email support • Handling customer inquiries, order tracking, and issue resolution • Store content updates and product catalog management • Ecommerce operations management and workflow optimization I work closely with the business to ensure that all ecommerce processes—from product listing and store management to order fulfillment and customer service—are handled efficiently and professionally.

Ecommerce and Digital Marketing Manager

Royal Empire Express • Parttime

Dec 2023 - Jan 2026 • 2 yrs 1 mo

At Royal Empire, I work as an Ecommerce and Digital Marketing Manager responsible for managing the brand’s online presence and overall ecommerce operations. My role includes managing the Shopify store, handling product listings, optimizing product pages for SEO, and maintaining an organized product catalog. I oversee inventory updates, order processing, and customer support to ensure smooth ecommerce operations. In addition to ecommerce management, I manage the brand’s digital marketing and social media presence. This includes creating content, managing social media platforms, planning marketing campaigns, and running paid advertising campaigns on Google Ads, Meta Ads, and TikTok Ads. Key responsibilities include: • Shopify store management and ecommerce operations • Product listing, product optimization, and SEO management • Social media management and content creation • Post design, content planning, and brand content strategy • Managing advertising campaigns on Google Ads, Meta Ads, and TikTok Ads • Order management, inventory updates, and store maintenance • Customer support and customer service management • Overall brand management and ecommerce growth strategy

Ecommerce Operations Executive

Radyan Corporation • Fulltime

Dec 2022 - Dec 2024 • 2 yrs

At Radyan Group, I worked as an Ecommerce Operations Executive supporting ecommerce operations, order management, and business coordination. My responsibilities included handling order processing, coordinating shipping, placing dropshipping orders with suppliers, and maintaining accurate inventory records. I ensured that orders were processed efficiently and that shipping workflows ran smoothly. I also managed customer inquiries related to orders, delivery updates, and product questions to maintain a positive customer experience. In addition, I worked with CRM systems to organize customer data and support business communication. I also prepared presentations based on market research to help the team understand market trends and identify potential business opportunities. Key responsibilities included: • Order handling, order processing, and shipping coordination • Dropshipping order placement and supplier coordination • Inventory tracking and stock management • Customer inquiries handling and customer support • CRM management and customer data organization • Preparing presentations based on market research • Supporting B2B communication and business coordination