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siddique_usman

Usman Siddique

@siddique_usman

Network Engineer

Pakistan
Engels, Urdu, Hindi
Sommige informatie wordt in het Engels weergegeven.
Over mij
BS Information Technology (BSIT) graduate with a strong passion for Networking and System Administration. Trained in CCNA Routing & Switching and MCSA from PAPTech College, with hands-on experience in network configuration, Windows Server administration, Active Directory, DNS, DHCP, troubleshooting, and IT support. I am committed to delivering reliable, secure, and high quality solutions with professionalism, clear communication, and timely delivery.... Lees meer

Skills

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siddique_usman
Usman Siddique
offline • 

Werkervaring

Helpdesk Engineer Level II

Company • Fulltime

Feb 2025 - Present • 1 yr 9 mos

Working as a Level-2 Helpdesk Engineer, providing technical support and troubleshooting for internet and network-related issues. Responsible for diagnosing connectivity problems, resolving customer escalations, configuring network devices, supporting fiber broadband services, and coordinating with field and network teams to ensure timely issue resolution. Experienced in ticket management, remote troubleshooting, and delivering high-quality customer support while maintaining service level agreements (SLAs).