
Shawn
Problem Solver
Skills

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Werkervaring
Airbnb
Fulltime • 3 yrs
Team Coordinator
Mar 2024 - Dec 2024 • 9 mos
- Supported Operations Manager in decision-making and execution across complex and high-risk cases, including fraud investigations and dispute resolution - Led onboarding and training initiatives, improving team performance and operational consistency - Identified inefficiencies and contributed to process improvements to streamline workflows - Coordinated across teams to ensure alignment on priorities and smooth execution - Trained, guided, and coached mentors to assist better with the relevant workflow
Mentor/Crisis Management Specialist
Dec 2021 - Mar 2024 • 2 yrs 3 mos
- Investigated sensitive reports involving property damage and bodily harm, then provided solution and support for the affected. - Investigated and analyzed potential fraud cases. - Guided other specialists with difficult and sensitive cases.