
Sonya Cochran
Business Owner
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Business Owner
Simply Cleaning • ZZP
Aug 2021 - Present • 4 yrs 11 mos
Core Responsibilities Business Operations Management — Oversee daily operations, scheduling, client communication, and service delivery. Client Relationship Management — Build and maintain strong client relationships through clear communication, reliability, and personalized service. Residential & Commercial Cleaning Services — Perform and supervise high‑quality cleaning for homes, offices, construction sites, vacation rentals, and event spaces. Quality Control — Ensure all services meet professional standards, client expectations, and safety guidelines. Team Leadership & Training — Train staff on cleaning procedures, customer service, safety, and efficiency. Scheduling & Route Planning — Coordinate appointments, manage time‑sensitive cleans, and optimize travel routes. Emergency Clean Response — Provide 24/7 emergency cleaning services with rapid response and problem‑solving. Inventory & Supply Management — Manage cleaning supplies, equipment, and restocking to maintain operational readiness. Billing & Financial Management — Handle invoicing, payments, budgeting, and financial tracking. Marketing & Branding — Create promotional materials, manage social media, and maintain brand identity. Service Expansion & Client Acquisition — Develop new service offerings and grow the client base through referrals and targeted outreach.