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Swapnil D

@sopyasd

Customer Service Representative

India
Engels, Marathi, Hindi
Sommige informatie wordt in het Engels weergegeven.
Over mij
I am a dedicated and customer-focused support specialist with over 4 years of experience in managing customer inquiries and resolving issues efficiently. I excel in fast-paced environments, maintaining a professional attitude while providing high-quality support through chat and email to ensure high levels of satisfaction.... Lees meer

Skills

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sopyasd
Swapnil D
offline • 
Gemiddelde reactietijd: 1 uur

Bekijk mijn diensten

Klantenservice
I will be your live chat support and customer service expert
VanafUS$ 5 / projectMeer informatie

Werkervaring

Tech_Mahindra

Customer Support Associate

Tech Mahindra • Fulltime

Aug 2021 - Apr 2023 • 1 yr 8 mos

Managed inbound emails and chat support for an e-commerce platform, addressing customer inquiries and concerns. Assisted customers with order tracking, return/refund processes, and complaints, maintaining a high standard of service. Consistently achieved a 98% customer satisfaction score (CSAT) over a period of 6 months. Trained new team members on CRM tools and best practices to enhance team performance.