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Fiverr Pro
Nederlands
$
USD
Summer Hudson
@srhudson22
Turning Complex Work Into Clear Solutions
Verenigde Staten
Engels
Over mij
Hi, Im Summer!
My approach is simple: understand the problem, organize the complexity, and create a solution your team will actually use. I help businesses turn complex, disorganized work into clear processes, structured projects, and practical solutions.
I’ve led cross-functional teams, managed technology initiatives, developed procedures, and helped improve the way people, processes, and technology work together.
I can help with:
• SOPs and process documentation
• Process mapping and workflow
• Project planning
• Business and system requirements
• Training guides
• Quality Management
Skills
Summer Hudson
offline •
Bekijk mijn diensten
Projectmanagement
I will organize and manage your project
Werkervaring
Gore
Fulltime • 4 yrs 3 mos
IT Process Manager | Process Improvement, QMS & ServiceNow
Dec 2024 - Apr 2026 • 1 yr 4 mos
Designed, implemented, and governed IT processes supporting enterprise technology operations. Managed an IT Quality Management System in ServiceNow, including process controls, documentation, standards, and governance. Identified process gaps, inefficiencies, risks, and improvement opportunities and developed practical solutions. Created SOPs, procedures, process documentation, standards, training materials, and supporting resources. Partnered with business and technical stakeholders to translate operational needs into clear, scalable processes. Developed process metrics and reporting to measure performance, quality, and effectiveness. Led process and systems training for teams across 25+ countries, supporting adoption and consistent execution. Supported continuous improvement, quality assurance, compliance, and process governance initiatives.
Software / Solution Test Analyst | QA, Testing & Quality Assurance
Jan 2023 - Dec 2024 • 1 yr 11 mos
Coordinated risk-based testing for software, hardware, network, and enterprise technology solutions. Developed test documentation, quality reports, metrics, and status updates to support solution readiness. Analyzed testing and operational data to identify defects, trends, risks, and improvement opportunities. Collaborated with business and technical stakeholders to validate requirements and expected system behavior. Led defect management, testing governance, quality assurance, and release-readiness decisions. Translated complex testing results into clear information for technical and nontechnical stakeholders. less
IT Project Manager | Microsoft 365 & Digital Workplace
Jan 2022 - Jan 2023 • 1 yr
Managed Microsoft 365 and employee technology initiatives, including application rationalization, modernization, and collaboration solutions. Coordinated cross-functional stakeholders, project timelines, risks, requirements, dependencies, and deliverables. Supported Microsoft 365 initiatives involving Guest Access, Conditional Access, External Sharing, and digital collaboration. Created and maintained project plans, status reports, implementation documentation, and stakeholder communications. Translated business needs into organized technology requirements and supported implementation and adoption. Helped bring structure to complex technology initiatives through project governance, documentation, communication, and risk management.
