
Steven M
Excel and PowerPoint Expert Turning Messy Data Into Clear Reports
Skills

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Werkervaring
Openreach (BT Group)
Fulltime • 12 yrs
Regional PMO & Programme Support
Mar 2021 - Mar 2025 • 4 yrs
Managed regional delivery schedules and maintained complex project trackers for large-scale operations across Scotland. Responsible for data integrity, weekly status reporting, and ensuring strict compliance with governance frameworks.
Customer Experience & Data Specialist
Mar 2007 - Mar 2015 • 8 yrs
Analysed customer data trends to identify service failures and process improvements. Acted as the primary point of contact for resolving complex, high-level queries and translating technical updates for stakeholders.
Operations Support & Service Lead
BT Group • Fulltime
Mar 1997 - Mar 2007 • 10 yrs
Delivered operational support including resource planning, scheduling, and administrative workflow management. Consistent delivery against strict performance targets in a high-volume service environment.