
Sudarshan A
Content Writer, Proofreader, AI Image Creator, Social Media Specialist
Skills

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Portfolio
Werkervaring
Customer Experience Specialist
Accenture • Fulltime
Sep 2023 - Present • 2 yrs 8 mos
Handled written and verbal communication for U.S. clients, delivering clear, accurate, and professional responses across sales and service inquiries. Promoted to Support Coach for mentoring new hires, improving workflow quality, and enhancing customer satisfaction. Experienced in simplifying complex information, documenting solutions, and maintaining high accuracy under fast-paced conditions. Strengthened skills in communication, writing, proofreading, and content clarity while supporting a global customer base.
Senior Representative, Operations
Concentrix • Fulltime
May 2022 - Aug 2023 • 1 yr 3 mos
Provided written and verbal support for JPMorgan Chase’s U.S. customers, handling banking, fraud, and dispute inquiries with high accuracy. Maintained Platinum-level Quality and Customer Satisfaction scores while delivering clear, well-structured responses in fast-paced environments. Recognized by Quality Control and management for communication precision and effective problem resolution. Strengthened skills in professional writing, proofreading, message clarity, and customer-focused communication.