
Sumya Shirmen
Level 2
Convert PDF to Word, Excel, PowerPoint, Google Docs, Data Entry, VA
Skills

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Werkervaring
Call Centre Executive
DBBL • Fulltime
Dec 2016 - Jun 2017 • 6 mos
Responsible for managing inbound and outbound calls to address customer inquiries, resolve complaints, and provide detailed information on banking products such as cards, loans, and mobile banking services, in compliance with established Service Level Agreements (SLAs). Accurately document customer interactions, update client records in the system, and escalate complex or unresolved issues to the appropriate departments for further action.
614 Reviews
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sklynch713

Verenigde Staten
Sumya Shirmen did a wonderful job organizing and formatting our Google Doc. We had copied and pasted a large amount of course content into the document, and it was basically “dumped” in without consistent formatting or structure. Her assignment was to clean it up, organize the information in an orderly...

Reactie van de freelancer
sklynch713

Verenigde Staten
Thank you for the excellent work on formatting the Cryptocurrency Transaction Tracker™ training document. The finished document is professional, well-organized, and easy to follow. I especially appreciate the attention given to structure, formatting consistency, and the inclusion of a clear Table of...
Reactie van de freelancer
sklynch713

Verenigde Staten
Sumya Shirmen did an excellent job standardizing my Google Doc. I often create documents by copying and pasting information from different sources, and the result can become uneven with inconsistent fonts, extra spacing, and formatting that needs to be cleaned up. Sumya took my document and made it...

john_am11

Finland
Sumya is an excellent seller and has done an outstanding and fast job for me. I have used her services multiple times for my work, and every time she has delivered high quality results with a very satisfactory turnaround time. She is professional, reliable, responsive, and pays great attention to detail....
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ureka_21

Verenigde Staten
As always, Sumya has done an outstanding job. She understands my requirements perfectly and consistently delivers exactly what I am looking for. Her attention to detail, professionalism, and dedication to customer satisfaction truly set her apart. Communication is always smooth, and she is quick to understand...
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