
Susmita Dey
excel expert and voice artist
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telecalling
tellecalling • Parttime
Jun 2024 - Jan 2026 • 1 yr 7 mos
I worked as a Telecaller where I was responsible for contacting customers, explaining services, and handling inquiries in a professional and friendly manner. My role included making outbound and inbound calls, maintaining customer records in Excel, and ensuring clear communication to build trust and satisfaction. Expertise: • Strong communication and convincing skills • Customer handling and problem solving • Lead generation and follow-up • Data entry and record management in Excel • Professional and polite call handling Achievements: • Successfully handled high call volumes with consistent performance • Improved customer engagement through clear and confident communication • Maintained accurate records and organized customer data efficiently • Contributed to customer satisfaction and positive client feedback I developed strong interpersonal, communication, and organizational skills through this experience.