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Fiverr Pro
Nederlands
$
USD
Syed A
@syed_aouni
Sales Team Lead
Pakistan
Engels, Urdu
Over mij
I am a CSR Expert with extensive experience delivering top-notch customer service and support for companies like Mind-Bridge and Abacus. I have developed strong skills in appointment setting, business development, and real estate sales. Currently, I am pursuing a Bachelor of Computer Science to apply programming and engineering graphics skills to solve real-world problems.
Skills
Syed A
offline •
Bekijk mijn diensten
Klantenservice
I will conduct quality assurance audits for your cs team
Lijsten met potentiële klanten maken
I will generate b2b leads and manage your prospect pipeline
Portfolio
Werkervaring
Team Lead – Operations
Carbon • Fulltime
Jun 2025 - Jul 2026 • 1 yr 1 mo
• Led a B2B sales team delivering SEO, Digital Marketing, Website Development and Google Ads solutions. • Maintained an onboarding team performance and sales KPIs. • Conducted one-on-the-coaching sessions to improve conversion rates and sales effectiveness. • Reviewed agent performance and identified skill gaps through KPI analysis. • Assisted in onboarding new agents. • Developed with management to improve operational efficiency. • Monitored quality standards and ensured adherence to company processes. • Delivered regular feedback sessions and implemented performance improvement plans.
CSR
Abacus • Fulltime
Jul 2023 - Jan 2026 • 2 yrs 6 mos
Provided customer support for Careem Pay services including remittance and wallet withdrawals. Resolved customer queries promptly and efficiently while collaborating with cross-functional teams to improve service offerings and streamline interactions.
CSR
Mindbridge • Fulltime
Jan 2023 - Jul 2023 • 6 mos
Delivered top-notch customer service and support as a Customer Service Representative, ensuring high levels of client satisfaction through effective communication and problem-solving.
